Track: Lean Six Sigma

Abstract

Improvement of the effectiveness and efficiency of Higher education institutions (HEI) are required to alter the teaching and learning process, research, and community service. HEI are also improve student abilities and focus on customers requirement. HEI must redesign business processes to reduce the administrative overhead and improve the services delivered to students, industry partners, faculty, and researchers. As a result, HEI should increase all its resources by using various quality improvement methods.  Currently, universities in America, Europe, and Australia adopted several frameworks. Universities can carry out accreditation using these frameworks. Accreditation is comparing specific criteria with established standards. For this reason, HEI must have a framework for improving its quality. Lean Six Sigma (LSS) approach is one of the frameworks for improvements.

LSS is a business strategy and methodology that increases process improvement, resulting in enhanced customer satisfaction and improved processes. Lean Manufacturing (LM) is a manufacturing concept to produce products efficiently by reducing waste. The Six Sigma methodology is a disciplined and structured approach to improving process performance and achieving high levels of quality. Many service industries, including at HEI, implemented Lean Six Sigma (LSS),i.e., the integration of Lean Manufacturing and Six Sigma. So far, the adaptation of LSS has been only partial and has focused on reducing waste rather than a holistic approach. There are not many studies that discuss LSS comprehensively, develop models and carry out cost evaluations. This paper proposes the Lean Six Sigma Framework for Higher Education (LSSF - for HEdu) comprehensively. The framework hopefully can increase the effectiveness and efficiency of the HEI so that it can satisfy all customers and reduce costs