Track: Supply Chain Management

Abstract

Today's era is characterized as the “digital transformation era”. Digital processes and information systems are used in every aspect of social and business activity. The use of information technology over the internet is so extensive that we interact with it daily without even recognizing it. The technological advances can offer a plethora of improvements for the supply chain processes, especially in the field of distribution planning and execution. At the same time, the development of advanced information systems for usage in urban freight transportation operations is still at an early stage. The scope of this paper is to present the technological content of an advanced routing and scheduling system for transportation and delivery of goods. The system focuses on the routing and scheduling problem in urban areas, as city logistics have become a complex environment for companies to deliver their goods. The presented system deals with both static and dynamic routing and scheduling problems. More specifically, the system can create initial routing plans based on orders, available vehicles, time windows, and traffic forecasting data. Afterward, during the execution of the plans, the system can monitor the fleet, detect deviations from the original plans, and finally, perform rerouting operations when needed. After a brief presentation of the system’s modules and functionality, the paper describes thoroughly the technologies used to develop the system. The technological elements of the system are integrated into a cloud environment offering a system that is easy to maintain and can effectively support logistics companies’ distribution activities. The system is provided as a Software as a Service with data being maintained on a central host and processed on the cloud. Therefore, logistics companies that decide to implement it can achieve faster, more accurate and more cost-efficient distribution activities while ensuring better customer service.