Track: Industrial Management

Abstract

With current conditions, many activities make it impossible to travel far and meet many people. therefore, shipping services have developed quite recently. The development of freight forwarding services has led to increasingly fierce competition for logistics companies in Indonesia. With this condition, designing a model to measure logistics performance is quite important as an evaluation tool for logistics companies in Indonesia. This study makes a design of a logistics performance measurement model based on the Logistics Scorecard perspective, and is divided into two stages: identifying the logistics supply chain business strategy to obtain KPIs, and compiling a model to measure logistics performance. There are 23 KPIs according to the five Logistics Scorecard perspectives. From the application of the logistic scorecard, the percentage of total results for each company can be obtained, and indicators that need to be improved can be identified. The design of this model can provide positive input for companies to improve performance in certain areas, this is done so that the logistic services that have been analyzed can continue to develop and become one of the companies that have good performance to serve consumers