Track: Healthcare Systems

Abstract

Within an organization, the most important are the relationships that are established with the clients, being more evident when we speak of service delivery. For this reason, great care should be taken in the attention to the user, providing a quality service, with greater effectiveness using less resources, fulfilling the client's expectations in the best way and generating a positive impact both internal and external.

When the efficacy of quoting in customer service, no one refers to the quality in the provision of a service, which should be optimal in such a way that users feel a good impression, do not feel uncomfortable with the service they Is being provided Regarding time, attention and opportunity, thus avoiding the generation of complaints, discomfort and discomfort on the part of the user. That is why a group of Students of the University of Rosario decided to carry out a research work at the Hospital Universitario Mayor Méderi, observing the schedules, customer service times and number of people attended per minute, to propose a system that optimize the times to improve the attention and the service to the client, taking into account the logistic tools learned in class.