Track: Business Management

Abstract

It conducted inpatient Satisfaction Research to measure the influence and significance of service quality, health facilities, and nurses' attitudes towards patient satisfaction, either directly or indirectly, at the Bantaeng District Hospital, South Sulawesi. This study used a survey method with a cross-sectional study approach. The population in this study were patients at the Bantaeng District Hospital, South Sulawesi. Determining the number of samples used is the random sampling method or random sampling of 110 patients. The data analysis method used is path analysis. The results obtained indicate that the quality of health services and facilities is increasing, the better the effect on nurses' attitudes. If the quality of health services and facilities increases, the better the product will be on patient satisfaction. In the results of path analysis, it can be calculated the value of the indirect effect of the variable health facilities and service quality on patient satisfaction through the nurse's attitude.