Track: Case Studies

Abstract

This research was conducted to determine the influence of nurses' competence and motivation on patient satisfaction through the Professional Nursing Care Model (MAKP) Team. The research method used is quantitative. This study population was all hospitalized patients at the West Sulawesi Provincial Hospital, as many as 100 respondents. The research sample used a total sampling technique of as many as 100 people. Data collection techniques using questionnaires and data analysis using path analysis. The results showed that the respondents who filled out the questionnaire were 100 respondents, where the respondents were nurses who worked at the West Sulawesi Provincial Hospital. The results show a positive and significant influence between motivation and nurse competence on patient satisfaction through the Team Professional Nursing Care Model (MAKP). Every nurse must be able to have motivation and competence through the MAKP Team method for increasing patient satisfaction in the service.