Track: Business Management

Abstract

This study aims to determine how the Performance of Logistics and Expeditionary Business in Indonesia in the Covid 19 Era on the Service Quality variable and to find out how the Expeditions of Logistics and Expeditionary Business in Indonesia in the Covid 19 Era on the Service Quality variable. The type of research in this research is quantitative with a descriptive analysis approach and the Importance Performance Analysis (IPA) method. Sampling is done using non probability sampling method which is purposive sampling, the results obtained are the number of respondents who were obtained as many as 100 people.

The results in this study indicate the performance of freight forwarding and logistics companies on the variable quality of service from the descriptive analysis results obtained by an average of 83.9%, where the score is included in the very satisfying category. Dimensions of Expeditionary and Logical Expeditionary Companies in Indonesia on the variable quality of service from the descriptive analysis obtained overall results, namely with an average of 93%, where the score is included in the very important category. The results of the Quadrant A IPA method are the indicators of Responsiveness and Competence. Quadrant B, namely the indicator of credibility, courtesy, and security. Quadrant C, namely Tangible, Reliability, Access, and Communication indicators. Quadrant D is an indicator of Understanding the Customer.

Keywords (12 font)

Cargo, Logistic, Freight, Business