Track: Healthcare Operations and Services

Abstract

In the present, logistics management becomes an important strategy for reducing costs and improving the efficiency of all processes in many industries. The healthcare industry is one of the industries that applied logistics concept to improve their processes to meet with the standard and requirement of the organization but the implementing of logistics management in healthcare industry still faced with many barriers which make the applying of logistics concept difficult in the practical. Therefore, the medical supplies department in Thai public hospital was selected to be the case study in this research. The main aims of this research focus on the exploration and investigation of all logistics processes and barriers in the medical supplies department of Thai public hospital which comprise inbound processes, operations, and outbound processes. The unstructured questionnaire was used to collect the data from the experts in the hospital and the workers of the medical supplies department. The results of this research, the logistics processes, and the barriers are found. And the finding proposed in this research can help the researchers, top management, practitioner, and other related people understand more about the situation of the logistics processes and the main barriers which happened in the case study. The result can be the guideline for further research of other departments in the hospital and other related industries.