Track: Engineering Management

Abstract

This study aims to identify factors affecting the success of process innovation at State-Owned Enterprises (SOEs) of Indonesia. Delphi method was used to reach consensus among 14 (fourteen) members of an experts panel selected from industries, a Director General of Ministry of Research and Technology, a former of Head of The Agency for the Assessment and Application of Technology and a university professor were selected as expert panels. The respondents were asked to respond the questions on input, process, output, outcome, diffusion, innovation strategy, culture, knowledge, definition of process innovation, successful process innovation experience, as well as pull and push factors of process innovation. The respondents’ answers to the questionnaire of first cycle consisting 15 (fifteen) open-ended questions were varied. This is due to the heterogeneity of backgrounds of the respondents i.e. state-owned enterprises, policy makers and a university professor. Of the 15 (fifteen) questions, 105 (a hundred and five) factors affecting the success of process innovation were obtained. The second cycle of questionnaire will reduce the number of factors affecting performance through respondents’ consensus.