Track: Business Management

Abstract

Research on change management and its impact on organizational performance has become a significant factor for the preservation of organizations that operates in markets with high level of uncertainty.  However, change management cannot be considered as an attribute of the organizations by themselves; it is closely related to the management and leadership skills of the chancellor, principal or school directors. Being the high schools, those organizations that must be at the forefront of the training processes; this research aims to establish the perception of the schools’ directors regarding the creation of an environment conducive to organizational change. To do this, a research instrument was applied to 338 schools throughout the country, extracted from a ranking of the best high schools in Colombia, according to the results of the state tests that are performed on their graduates. The main results indicate the use of proactive language, transmit positive energy and demonstration of gratitude are the most frequent skills to lead positive change in Schools. Likewise, assertive communication becomes a skill to improve and develop change processes in those educational institutions.