Track: Healthcare Systems

Abstract

Public health care facilities are the most complex operational systems because they provide service within the boundaries of multiple dimensions that are functionally competing for scarce resources within the PHC service system. Numerating these dimensions, there are the measures of Clinical efficiency, Operational efficiency, and Resources efficiency. There is a need to establish a health care system that is characteristic of improved care processes in this complex environment. Therefore, a contemporary application of a broad range of evidence-based scientific, technological, and rigorous improvement approaches is adopted. The basis and core of this strategy is the application of scientific methodologies, and the utilization and fusion of core Industrial Engineering faculties such as Operations Research; Operations management; Human Factors Engineering and information Systems management. This paper describes the public health care system that seeks to implement a public health care improvement approach by implementing management strategies that are traditionally associated with Industrial Engineering (IE), in a public health care environment. Care delivery systems are constantly changing due to an unprecedented growth in strength of the science and practice of health care. Following an extensive literature review, this case study seeks to illuminate the value IE practices can achieve in public health care. 

Key Words: Industrial Engineering, Public Health Care; Technology; Science; Improvement.