Track: Quality Control and Management
Abstract
It is important for companies to have a quality management system in place to ensure that the products are quality certified. This study was conducted in a small engineering company. A needs analysis was conducted and areas that needed interventions were identified. The processes and operations were studied to understand the process flow and how the processes are interrelated. The company did not have an adequate quality control in place and the quality management system needed to be revised and updated. Quality documents were developed and implemented to improve quality and processes. PDCA cycle and control charts were used to investigate and improve quality control.