Track: Operations Management

Abstract

All higher education establishments, from small colleges to large campus institutions, are involved in some complex processes to deliver effective teaching and learning. It is usually plain to see that there is room for improvement for the methods used. The issue now becomes, how do they tackle the problems and what do they tackle first? The implementation of new systems then becomes imperative since it’s usually a drive for considering how to carry out the business process. This research paper aim to go further in mapping and modelling of Business Process University in Indonesia level 0 to level 1. Using SIPOC we go one level on 3 (three) core processes namely the process of Teaching and Learning, Research and Community Service, 4 (four) directing processes namely Strategic Planning, Quality Management & Quality Assurance, Performance Management and KPI as well as Organizational and Business Development and 5 (five) supporting processes namely HR management, ICT Management, General Affair Management, Financial and Accounting Management and Marketing and the Public Relationship Management. By utilizing Excellence indicators from the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE), we manage to map and model 14 (fourteen) processes of level 1 in a simple but inclusive form. Further study still needed to map and model the process to level 2 and or Standard Operating Procedures (SOP) that will be ready to connect to dashboard performance management system.