Track: Information Systems and Information Technology

Abstract

One of the things that can support the quality of service in a restaurant is the ordering process. The process of ordering places and food that is done manually is undoubtedly vulnerable to instability in a restaurant’s quality of service. Unfortunately, this is still widely used in restaurants, especially local restaurants, due to the minimal technology investment they can afford. Cloud technology is the answer to this problem. Technology Cloud has been widely used, such as in financial systems, marketing systems, and clinical reservation systems, all of which target small companies so that they can implement the technology at a minimal cost. This study developed a service landscape architecture for an online ordering system based on cloud technology that allows small restaurants to implement an online order system for their respective businesses. After the analysis process, we get one business process, four business domains, 12 business functions, and 40 business service functions. We are confident that this service will become a reference in creating a cloud-based platform for food ordering systems at many local restaurants.