Track: Project Management

Abstract

The study focused on assessing how the application of the balanced scorecard can enhance effectiveness in contract management performance at the Lusaka Provincial Administration. This was done by investigating the factors affecting the practice of contract management and examining the effectiveness of the balanced scorecard. The study adopted both qualitative and quantitative data that was collected from an interview guide and semi-structured questionnaires with closed and open-ended questions. Purpose and simple random sampling were used and a sample size 76 respondents all took part in the survey giving a 100% response rate, while six (6) technocrats were interviewed. The study used purpose and simple random sampling and analysis was done using Statistical Package for Social Science (SPSS) version 20 and Microsoft Excel. The study findings revealed that there is an association between balanced scorecard and contract management performance and a framework was developed for the implementation of balanced scorecard in bringing about improved contract management performance. The study recommended the need to formulate policy that enhance application of balanced scorecard across the public sector. The study further proposed a model for the implementation of the balance scorecard that can be used to mitigate the challenges.