Track: Technology Management

Abstract

Digital transformation is enabling the organization to deliver on commitments to customers, partners, shareholders, and employees using technology to optimize every organizational interaction. However, organizations cannot be a success by only transforming to a digital environment. Success depends on many technologies and success factors. An analysis of the literature was conducted to identify a gap within published articles between the years 2015 to 2020 that are relevant to digital transformation. Many authors emphasize on the importance of digital transformation in improving organizational performance and indicated that the key technologies and key success factors that need to be followed in a digital environment. It is recommended that organizations should play an active role in ensuring that the implementation of key technologies and key success factors to triumph in digital transformation.

Keywords

Digital transformation, Organizational performance, Key technologies, Key success factors