Track: Business Management

Abstract

The coronavirus pandemic (COVID-19) has become a severe health problem for the world community. The massive transmission has made Covid-19 a disease that is both frightening and deadly. Person-to-person transmission of the COVID-19 infection has made hospitals more vulnerable to transmission of the virus and infection to workers and patients who come. During the Covid-19 pandemic, hospitals have become the most visited places for examination and treatment. In this condition, it is necessary to manage human resources that pay attention to environmental aspects and protection to maintain service quality. Green Human Resources Management is a suitable system for managing hospital HR during a pandemic so that the hospital can still provide and maintain good service quality. This research was conducted during the COVID-19 pandemic to answer the gap in hospital research previously in seeing the effect of Green HRM on service quality. The Service Quality concept is used in the healthcare service industry to test its application in Indonesia's state-owned hospitals. This study uses a data analysis method with the Variance Based Structural Equation Modeling technique by utilizing SmartPLS software to process data on 1004 respondents from workers from 19 State-Owned Enterprises (SOE) hospitals throughout Indonesia.