Track: Simulation Competition

Abstract

The emergency care service stands out for its high complexity and importance. Intended to assist outpatients with different levels of severity, they often facing unpredictable and variable demand. In this sense, the risk classification instruments emerged as a way of managing the queues, scaling the service order according to risk criteria. Among the classifications, we highlight the Manchester Triage System (MTS), created in 1997 in England, and implemented in Brazil in 2008. It classifies risks in five levels, each of them having a color and a maximum waiting time allowed until first medical care. The MTS makes it possible to quickly identify and separate patients at risk of death and who need immediate care. With a literature review, it was identified that part of the emergency rooms that use the MTS are not able to comply with the requirements, exceeding the time of attendance, which can cause damage to the patients' health. This project aims to analyze the attendance process in an emergency care unit and check the appropriate number of doctors and nurses who must be present in order to respect the MTS. For this purpose, a simulation model for discrete events will be developed in the Flexsim software.