Track: Production Planning and Management

Abstract

Processes are developed with activities that should be conducted to reach a set goal. There is no perfect process, and any process at a later stage will need to be improved to keep up with the time and the technology. Business Process Management (BPM) is essential for any process for the management, monitoring and improvement of the developed process. There are different types of business process management models that one could adopt for process enhancement. Drone approval process in South Africa has challenges regarding the implemented processes of the drone regulation. Challenges involve delays and there is a call by the drone industry to amend the regulation. This study explores six core elements and life cycle business process management models. The two BPM models were used to guide the development of the business process model to help improve the drone regulation in process in South Africa.