Abstract

Industry 4.0 is a concept that is critical for organizations to adopt to remain competitive. It is an entire new way of breaking the traditional approaches of operation in an organization. The changes brought about will also impact the workforce with the Banking industry. This study sought to evaluate the impact on the workforce of the implementation of Industry 4.0 in a Business Banking: Projects and Operations environment in a particular Bank. A qualitative research approach was undertaken using semi-structured interviews with eight subject matter experts within the unit.The Business Unit is well advanced in implementing disruptive technologies and at a moderate level in terms of transforming current processes and operations. The Business Unit also transforms existing architecture to suit the design principles of Industry 4.0. All these changes impact the workforce in the Business Unit such that it requires a modification of the working environment as well as modification of job profiles for both the lower and higher skilled workforce