Track: Human Factors and Ergonomics

Abstract

The principle of proven suitability contributes, together with management by competencies, to achieving effectiveness in Human Capital Management. In public health entities, it is essential to correctly develop competency-based management to enhance the quality of services. However, studies conducted by the Ministry of Public Health show dissatisfaction of the population with medical care received, demonstrated by the increase in complaints and claims in recent years, especially directed at hospital services. In this study we propose a procedure to manage suitability in public health entities. It is in line with Cuban legislation and contributes to improving the systems of internal control of organizations. The application was developed in a hospital, and allowed the elaboration of proficiency and suitability profiles, evaluation of these profiles and calculation and analysis of indicators for the key processes of human capital.