Track: Engineering Economy, Education & Management

Abstract

Control is essential for the hospital to achieve its objectives and goals, otherwise it would be impossible to define the measures that must be taken to achieve them. Objective: to control the activities as a component of internal control in a Cuban hospital entity, showing the best direction to follow when making decisions, with a low level of uncertainties in the results. Method: a model was designed through the Compensatory Fuzzy Logic, composed by the fundamental elements of the control activities norm. Result: the control activities in the hospital are in a deficient category of something true, negatively influencing staff turnover and performance indicators. Conclusions: the control management index was obtained, evidencing that there are notable deficiencies in its implementation, allowing the hospital to establish an improvement strategy based on an action plan.