Track: Logistics, Transport and Traffic Management
Abstract
The main objective of this paper is to highlight the potential of hospital logistics for improving the quality of care. In this perspective, we have apprehended the quality of care in three main dimensions: patient satisfaction, care providers’ satisfaction and the compliance with care standards established by the WHO. The literature relating to these dimensions shows that the areas of hospital logistics interferes with the determinants of satisfaction as well as the care quality standards. This led us to conclude that improving the quality of care depends on the efficiency of the logistics activities within hospitals. The methodology adopted was based on the synthesis of articles and scientific reports dealing with the following topics: quality of care, satisfaction of patients, satisfaction of caregivers, hospital logistics.