Track: Logistics, Transport and Traffic Management
Abstract
The main objective of this paper was to highlight the correspondence between patient satisfaction and hospital logistics. We sought to demonstrate that the factors influencing patient satisfaction are dependent on logistics activities within hospitals. In this perspective, we tried, in a first step, to establish a synthesis of the different factors influencing patient satisfaction. In a second step, we focused on hospital logistics, its activities and opportunities to improve the patient satisfaction. The methodology followed is based on an analysis of the research studies relating to patient satisfaction and hospital logistics. The main result of this research states that, to improve the quality of healthcare services and patient satisfaction, healthcare institutions could take advantages from the improvement of the efficiency of hospital logistics activities.