Track: Operations Management

Abstract

University as an organization involved in higher education business should always improve the overall quality of service so that its graduates will be able to compete worldwide. The need to empower its faculties and staffs in achieving high competitiveness in line with its vision and mission is proven to be very important. In Indonesia most of universities have already implement ISO-quality management, but it appears not enough to help improve university organizational performance enhancement in integrated and sustainable manner. The University, just like many organizations, should improve organizational performance by mapping and modelling its business processes so that it can do improvement in an integrated and sustainable manner. This study is to model by way of value chain and map the university business process that consists of directed processes, core processes) and support processes. The specified mapping is done in to level 0, 1, 2 and 3 with the method of Supplier, Input, Process, Output and Customer (SIPOC) diagram. An illustration of analyzing gap process capability is provided to demonstrate how such gap be improved by changing the relevant processes.