3rd European International Conference on Industrial Engineering and Operations Management

Applicable Models of Customer Analytics for a Retail Company in Mexico

Daniela Garza Gutiérrez
Publisher: IEOM Society International
0 Paper Citations
Track: Big Data and Analytics

Big Data has become a worldwide tendency, having strong presence in the technological sphere as well as an increased growth in all market sectors. In this final evaluation project, extensive exploration on Big Data literature, predictive analytics, client analytics, as well as that of tools and technologies associated with the compilation and processing of mass data was undertaken. Furthermore, the elaboration of a data analysis model is being performed for a company within the ambit of the retail sector in Mexico. The abovementioned, through the development of a pilot test, which consists of three general stages, identification of the client, validation and refinement of the model and a forecast of new clients. The pilot test implies the formulation, refinement and reading of data of mass scale. This is undertaken by making use of three analyses: discriminant analysis, hierarchical cluster and k – media cluster. The methodology employed is DMADV, which is used where there is a need of designing or a re-designing of products and/or processes or, such as this case, the process of data analysis. As a result, a model capable of identifying 5 different segments, which the potential of providing analytical capacities in order to know, grow, monitor and maintain e-commerce clients within the retail business of Mexico.

Published in: 3rd European International Conference on Industrial Engineering and Operations Management, Pilsen, Czech Republic

Publisher: IEOM Society International
Date of Conference: July 23-26, 2019

ISBN: 978-1-5323-5949-1
ISSN/E-ISSN: 2169-8767