Track: Sustainable Operations and Supply Chain Management

Abstract

All organizational activities, especially production activities, have to be consolidated in new premises for a supply chain of particular products to be competitive in a globalization market.  Production Part Approval Process (PPAP) is a second-party approval process, as well as a part of the consolidating mechanism, conducted by a manufacturing company on its suppliers to ensure quality of parts from these suppliers.  On the other hand, Production Assessment such as Total Productivity Management (TPM) is a third-party approval process, also a part of the consolidating mechanism, to endorse the production and process capacity of the suppliers.  To avoid repetitive resource investment of the suppliers on these approval processes, this study proposes a three-phase approach called PPAP-QFD in an attempt to integrate requirements from both PPAP and Production Assessment, and then outline necessary improvement methods to meet these requirements via Quality Function Deployment (QFD).  A real-world case study utilizing PPAP-QFD is presented to demonstrate how this approach can continuously improve production capacity and ensure product quality.