Track: Case Studies
Abstract
The Internet Service Provider (ISP) is responsible for providing internet connection and services to individual and company/organizations. Nowadays, Internet service providers are growing rapidly with different advantages and disadvantages. Therefore, there are several standards that can be used to determine which internet service providers are the most appropriate for use. In this study, several internet providers were listed by the author such as PLDT, Globe and Converge. The Method that was used is AHP (Analytical Hierarchy Process) method. This method was used to determine which internet providers satisfied the respondents. With this method, Respondents are guided to make their decision in answering the survey with 8 criteria: Quality, Speed, Monthly Charges, Consistency, Latency (Ping), Contents, Customer Service and Overall user satisfaction. While for Alternatives; PLDT, Globe and Converge.