Track: Service Systems and Service Management

Abstract

Indonesia has become the fourth most populated country in the world after China, India, and the United States with a total of 270.2 million people by 2020. Many problems in different fields such as social, economic, health, education, and environmental could arise due to high population growth. One of the solutions that the Indonesian government provides is the family planning program which is covered by the National Family Planning Coordinating Board (BKKBN). The institution is now facing the limitations caused by the global COVID-19 pandemic and is working harder to ensure the completion of BKKBN’s strategic planning. The PESTLE analysis methodology is used to help analyze issues under political, economic, social, technology, legal and environment factors and their impact on this matter. Our findings show that BKKBN could reach their success through several external factors, although may find challenges from some, and need to make crucial decisions towards several factors. Though managed to assess BKKBN’s success factors, quantitative future research needs to be conducted.