Track: Modeling and Simulation

Abstract

This study provides a step by step guideline to develop the specific criteria and sub-criteria of Enterprise Resource Planning (ERP) software selection problem. Although the concept ERP software selection has been widely investigated in many companies, it is less investigated in manufacturing companies of developing countries. Furthermore, this problem is not sufficiently linked with real nature of decisions including Multiple-Criteria Decision Making (MCDM) and Fuzzy MCDM. To fill this gap, this research is completed in three linked phases as follows. The initial phase of this research investigates previous literature to determine potential criteria and sub-criteria of ERP software selection problem. Next, to develop fit criteria and sub-criteria of ERP software selection, the output of the first phase is rechecked by experts to determine its capability. Finally, the obtained criteria and sub-criteria of the second phase are applied to be compared and ranked by an FAHP approach. According to the obtained results, security, investment, software features, maintainability, support center, and report features are the most important criteria of ERP software selection problem.