Track: Healthcare Operations and Services

Abstract

The government and commercial payers are changing the landscape on how the healthcare system should perform by creating sometimes hard to achieve incentives with the development of new payment models.  They are forcing hospitals and clinics to create new ways to deliver care in a much more economical way while increasing value to the patient through reducing surgical site infections, eliminating readmissions, compliance with screening metrics, requiring new technologies to take care of patients outside of the physician office, and incentivizing many other changes to the way care is delivered.  The Mayo Clinic has 200 Health Systems Engineers that are deployed to help develop new care models, reduce operational costs, implement new technology for remote monitoring, developing operational dashboards to monitor clinical performance, while always ensuring that the safest care is delivered to our patients.  This presentation will discuss the techniques and methods such as artificial intelligence, simulation, optimization, forecasting, and analytics that our Engineers are utilizing to partner with our clinical staff to help Mayo Clinic prepare for and succeed in this transformational change to healthcare and how to create the most value for our patients. 

BIO

Tony Chihak has 28 years of healthcare consulting experience across the Mayo Clinic enterprise.  He is currently a Unit Head over Revenue Innovation and Value Creation in the department of Management Engineering and Internal Consulting.  He has a B.S. in Industrial Engineering with a Masters in Healthcare Administration.  He has presented at numerous national conferences and has published a peer reviewed article.  His interests include new payment models and how to adapt to them, complex expense management programs, enterprise quality efforts, digital healthcare, artificial intelligence, and understanding how to diffuse and sustain best clinical practices.