Abstract

Leveraging Lean plus Six Sigma to get a better overview of our project, process or operation. One of the best things about Lean Six Sigma is the way it pays attention to the small details in the organization’s  work flow, and how it allows  managers , directors and other leaders to get a precise  overview of what’s going on under the hood. By applying Lean Six Sigma, client dissatisfaction, complaint, and non conformance rate decreased drastically. Before improvement, the rate was approximately 15%, whereas after improvement, the rate was approximately 3.86%. In general, Lean Six Sigma helps healthcare organizations to increase ability to drive revenue, reduce costs, radically boost customer loyalty and engagement, increase competitive strength and provide healthcare organizations with a sustainable competitive advantage.