Abstract

Healthcare systems in most of the developing countries face many challenges that negatively influenced the performance and safety of healthcare personnel, as well as patients’ satisfaction. This study reviews the current literature on the implementation of ergonomics models to enhance healthcare services delivery in developing nations. The authors reviewed a total of 39 articles in three different categories as follows: healthcare workers' performance (13 articles), the safety of healthcare workers and patients (16 articles), and quality of healthcare service (10 articles). Lack of efficient healthcare service delivery, especially in the performance of healthcare workers, safety, and quality, was noticed. Several factors, including community and traditional standards, economic, education, environment, policy of health system, and health system practice, determine the performance of healthcare workers. The safety of healthcare workers is influenced by potential infections by diseases such as HIV, HBV, and HCV, and potential injuries such as the MSDS. Finally, the satisfaction of patients and their perspectives on the healthcare services provided were reviewed. Healthcare in developing countries can be improved by developing an ergonomics model that incorporates the three categories.