Abstract
In a company, especially insurance companies, human resources play an important role to maintain the company's business continuity. The increasing number of insurance customers, of course, is very positive effect for insurance companies, but it must also be balanced by the company's human resources, so that recruitment of workers needs to be done, but the recruitment will be related to time and cost. In this paper, statistical model developed to obtain the expected time using Lomax Distribution models for reaching threshold level. In the time of recruitment, the assumptions were assumed that independent and identically distributed (i.i.d) random variables for time between decision epochs.