Track: Business Management

Abstract

This research aimed to determine job satisfaction among employees of the state-owned Social Security Labor Administration (BPJamsostek) in Jakarta, Indonesia. Primary and secondary data are gathered, and samples are drawn using Non-Probability Sampling. The sample for this study is 45 employees. Importance Performance Analysis is used to get a research conclusion. The study’s findings indicated that work satisfaction among employees did not meet employee expectations based on IPA analysis. A disparity between the two assessment viewpoints demonstrates a gap between expectation against reality. The overall performance of reality perceived value of 1.27, whilst the expectation indicator shows the value of 1.908. The difference between these two perspectives on assessment is within a negative value of -0.638. Compensation, career prospects, the work itself, and status become the primary indicators to consider.