6th North American International Conference on Industrial Engineering and Operations Management

Using E-Procurement to Minimize Risks in Customer Service

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Track: Industrial Services
Abstract

In a company both manufacturing companies and distributor companies, initially the purchase part is considered as a cost center, it turns out that now it has turned into a profit center for the company so that it plays an important role in the procurement process. Where the buying part must make the purchase in a timely manner, the right amount, good quality, the selection of the right supplier and the most appropriate price. Therefore, the company sees the need for the implementation of e-procurement so that the company can excel and compete and maintain and improve its customers, and to overcome problems that often occur in the conventional procurement process. It is important for companies to take a purchasing strategy that can provide convenience in relationships with suppliers and speed of exchanging information regarding procurement of goods. One of them is to change the old procurement system into e-procurement.

The methodology used is the value network analysis method with the impact analysis and value creation analysis approach, which analyzes the solutions needed in the development of e-procurement.  The result is a model of e-procurement that can be used to exchange information, negotiate with suppliers, and select suppliers who are more objective with supplier performance assessments. With the e-procurement system, it will be able to overcome problems that often occur in the conventional product procurement process, and the company can excel and compete and can maintain and improve its customers.


Published in: 6th North American International Conference on Industrial Engineering and Operations Management, Monterrey, Mexico

Publisher: IEOM Society International
Date of Conference: November 3-5, 2021

ISBN: 978-1-7923-6130-2
ISSN/E-ISSN: 2169-8767