Track: Engineering Management

Abstract

Nowadays, markets are characterized by their complexity and unpredictability forcing organizations to adapt quickly to enhance their processes and achieve competitive advantage. To achieve these goals, the knowledge from each employee is fundamental because they know the process better than anyone. Thus, convert individual knowledge into collective knowledge is considered a key strategic resource for organizations to obtain long-term sustainable advantage, making evident the importance of investment in Knowledge Management (KM). Although companies are increasingly able to compete based on their ability to effectively manage knowledge, there are still several challenges in this area, particularly in the ability to capture the knowledge present in the employee's minds (tacit knowledge) incorporating it into an effective and efficient management system that enables the retention and transmission of core knowledge in a long-term period. This paper presents the results of a practical experience in a multinational company implementing a KM solution to identify, capture and transmit knowledge. Based on the best experience practices and on the SECI Model developed by Nonaka and Takeuchi, a new Model for Identifying, Capturing, and Transmitting Knowledge was developed and proposed. In general, the results indicate an improvement in the preparation of those responsible for conducting this type of work, an increase in the efficiency of knowledge capture and transmission, as well a positive involvement of employees in the organization's knowledge management culture. It is expected that these results can contribute as a tool to support other initiates in this area by organizations wishing to implement KM initiatives.