12th Annual International Conference on Industrial Engineering and Operations Management

The Impact of Trust on Social Media Influencers on Customer Travel Decision Making

Vu Tuong Nguyen Le & Ming Liu
Publisher: IEOM Society International
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Track: Modeling and Simulation
Abstract

In recent years, influencer marketing has become increasingly popular, and social media accounts have effectively reached out to the consumer. This study explores how social media influencers (SMIs) impact consumer decision-making on travel destinations and how their digital expertise influences consumer trust. To test this model, we conducted an online survey and implemented SPSS to analyze the data collected. The finding indicates the consumer’s trust in SMIs affects their decision-making. By giving consumers a way to learn more about the product they wish to buy, marketers can increase and excite their purchasing desire. In addition to using SMIs to market products, their trustworthiness has a significant impact on consumers' decision. 

Published in: 12th Annual International Conference on Industrial Engineering and Operations Management, Istanbul, Turkey

Publisher: IEOM Society International
Date of Conference: March 7-10, 2022

ISBN: 978-1-7923-6131-9
ISSN/E-ISSN: 2169-8767