7th North American International Conference on Industrial Engineering and Operations Management

Redesigning an Inclusive Digital Contact Tracing Service Systems: Product-Focus and Implementation Phase of Design Thinking Approach

Wilwyn Mendoza, Kim Lyn Sandoval, Javy Denver Chan & Gabriel Bucu
Publisher: IEOM Society International
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Track: Undergraduate Research Competition
Abstract

Contact tracing is one of the effective mediums in containing the virus brought about by the coronavirus disease (COVID-19). In the Philippines, Valenzuela City is known for pioneering the digital contact tracing system known as Project X. Despite implementing this system, users of Project X encounter challenges in Accessibility, Registration and Scanning. Moreover, the repetitive and prolonged time of filling out Health Declaration Forms that causes inconvenience. This study aims to redesign Project X into an inclusive digital contact tracing system with a unified system for contact identification and health declaration of the citizens. The research will be significant to Filipino citizens using digital contact tracing, contact tracers, the Local Government Units (LGUs), government agencies, and the future researchers who will be carrying out similar fields of studies. The researchers conducted data collection through online interviews and survey questionnaires for the Analytical Hierarchy Process, Concept Scoring, and Usability Test. Alternative solutions such as RFID, Face ID, and Kiosk, and three design models were developed which are RFID Card, RFID Keychain, and RFID Bracelet. On getting the best solution, three design models were presented to the respondents for scoring and testing. Upon testing, the proponents received user feedback and recommendations for improvement.

Published in: 7th North American International Conference on Industrial Engineering and Operations Management, Orlando, USA

Publisher: IEOM Society International
Date of Conference: June 11-14, 2022

ISBN: 978-1-7923-9158-3
ISSN/E-ISSN: 2169-8767