Track: Business Management

Abstract

Foreign workers make up a substantial portion of the labor force in developed countries and emerging markets' hospitality industries. Hence, managing international employees has received the attention of scholars and multinational companies in this field. The goal of this study is to examine the association between the foreign workers' perceived organizational support (POS), cross-cultural adjustment, and job performance. This study used structural equation modeling to analyze sample data of ninety-nine hospitality workers from Indonesia who were mainly living and working in Melbourne and Sydney, Australia. The result of the study indicated that perceived organizational support positively influences cross-cultural adjustment. Also, the cross-cultural adjustment has been found to positively influences workers' job performance. Interestingly, this study found that there was an association between perceived organizational support and job performance. Lastly, cross-cultural adjustment moderates the relationship between perceived organizational support and workers' job performance. This research is one of the first studies that examine the Indonesian hospitality foreign workers’ perception of organizational support, cross-cultural adjustment, and job performance. Our findings shed a new perspective on one antecedent of foreign workers’ job performance. Our findings also serve to elucidate the roles of cross-cultural adjustment in a multicultural workplace.

Keywords

perceived organizational support, cross-cultural adjustment, job performance, hospitality foreign workers.