Track: Case Studies
Abstract
This research aims to study how emotional intelligence and locus of control affect job stress and its implication for job satisfaction among sales staff at financial technology business unit XYZ bank. This associative research uses a quantitative method with path analysis as a data analysis technique. This study shows that in a sample of 140 salespeople, emotional intelligence and locus of control have a negative and positive effect on job stress. Job stress also has a significant role in strengthening how emotional intelligence and locus of control affect job satisfaction. This study concludes that emotional intelligence and locus of control affect job satisfaction both directly and indirectly. The recommendation is to implement an employee assistance program and compile a training handbook.