Indonesia's 2019 Human Development Index (HDI) hasn’t met the targets set in the 2019 State Revenue and
Expenditure Budget. Education is one of the things that can be improved to increase HDI. One of the non-formal
educational institutions in Indonesia is the Pusat Kegiatan Belajar Masyarakat (PKBM). West Java Province with the
highest number of PKBM in Indonesia doesn’t have any A-accredited PKBM, describing the lack of education quality
there. In addition, the COVID-19 pandemic has made a stark difference to the education system which must be
implemented online. The purpose of this study are to analyze the education quality of PKBM in West Java along with
the factors that must be improved and how to improve them. The survey method was carried out by using EduQUAL
dimensions. Importance Performance Analysis (IPA) was used to classify the priority of each indicator from the survey
results. The indicators collected in Quadrant A were further analyzed using Quality Function Deployment (QFD). The
quality factors that must be improved: Availability of documents on the type and amount of learning equipment,
Availability of documents for the existence of study room and office infrastructure, Availability of syllabus documents
for each program, and Availability of RPP documents. IPA and QFD produced 3 technical responses to improve the
quality of PKBM education in West Java which ordered by its priorities: Activating discussion forums among PKBM
institutions, Improving the procurement of PKBM infrastructures, and Providing training on making RPP on a regular
basis for PKBM teachers.