7th North American International Conference on Industrial Engineering and Operations Management

Analysis of the Impact of Mobile-Based Property Management Applications Implementation on Service Satisfaction for Middle-Class Apartment in Jakarta

Prasetya Cahya S
Publisher: IEOM Society International
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Track: Information Systems and Management

Information technology has become an integral part of an organization. Information technology offers business processes that are more effective and efficient when compared to manual work handling. The apartment management is no exception. The number of residents in an apartment requires the manager to be able to carry out its business processes so that all stakeholders in the organization can be served properly. The Mobile-based Property Management application is one manifestation of the use of information technology in the management of middle-class apartments in the Jakarta area. The implementation of this application is intended to be able to provide services to apartment residents to be more effective and efficient. From the utilization of the implementation of the Mobile-based Property Management application, an analysis was carried out using the UTAUT method to see the impact of the implementation of the Mobile-based Property Management application on user acceptance and in the end could increase the satisfaction of application users, namely the residents and staff of the Apartment Manager/Building Management. The results analyzed in this study are Performance expectancy, effort expectancy, social influence, and Facilitating conditions for the implementation of Mobile-based Property Management applications using the UTAUT framework. With the UTAUT method, it will be seen how much satisfaction level of application users are with the implementation of Mobile-based Property Management in middle-class apartments in Jakarta.

Published in: 7th North American International Conference on Industrial Engineering and Operations Management, Orlando, USA

Publisher: IEOM Society International
Date of Conference: June 11-14, 2022

ISBN: 978-1-7923-9158-3
ISSN/E-ISSN: 2169-8767