12th Annual International Conference on Industrial Engineering and Operations Management

An Evaluation on The Service Delivery Capacity of Engineering Educators from Selected Universities in the National Capital Region, During the COVID-19 Pandemic

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Track: Modeling and Simulation
Abstract

The impact of the COVID-19 pandemic has undeniably affected the higher education sector, pushing higher education institutions to adapt to an abrupt online learning format. Engineering programs are some of those struggling to mitigate the pandemic’s negative effects on the quality of education. This study evaluated the service delivery capacity of Engineering educators from selected universities in the National Capital Region, Philippines by measuring three main independent variables; namely, ICT Tools and Platforms, Training, and Perception. The study also identified Learning Management Systems and virtual laboratory software being used by respondents, and their take on the advantages and disadvantages of virtual laboratories in online Engineering education. Results of this study showed that the Training Program is the most significant independent variable in the overall service delivery capacity of Engineering Educators. Institutions have acknowledged the challenges that their faculty members are facing with regards to online teaching and have provided sufficient and appropriate training programs to equip them in the shift to online teaching. Thus, the service delivery capacity of the Engineering Educators was enhanced during the online setup.

Published in: 12th Annual International Conference on Industrial Engineering and Operations Management, Istanbul, Turkey

Publisher: IEOM Society International
Date of Conference: March 7-10, 2022

ISBN: 978-1-7923-6131-9
ISSN/E-ISSN: 2169-8767