The maintenance and repair contract (MARC) is a document that governs the relationship between the client and maintenance service provider during the outsourcing of support services in the mining industry. These contracts are administered through detailed service level agreements and suitable key performance indicators, requiring expertise across technical, economic, financial, procurement, legal, security, logistical and many more domains. This research explored four broad-based factors in MARC relationships: drivers, concerns/drawbacks, benefits, and profitability for service providers in mining. Using the case study approach of qualitative research, a MARC-utilizing service provider was selected as the population, with seven strategic and tactical leaders as participants. An interview guide was used to collect demographic information, and open-ended and qualitative questions for numerical responses. Findings indicated that the contract documents were beneficial and profitable to the service provider, as they were designed to create mutually advantageous relationships for all stakeholders. The study highlights the importance of thorough preparation before entering into MARC agreements and emphasizes critical success factors for implementation. The research identified challenges including communication barriers, operational constraints, and resource limitations. It recommends the periodic review of MARC documents, particularly regarding contract scope and other issues to maintain cordial relationships when executing MARC agreements.