Track: Reliability and Maintenance

Abstract

Success of a software product is highly dependent on customer orientation and on time delivery as per market demand. It is one of the critical factors especially in cases of legacy products where the domain knowledge, infrastructure and the knowhow of the resources is crucial.  Software industry spends maximum cost into maintenance after a successful product delivery. The objective is then oriented towards solving the bugs and issues and moving towards a defect free product Sometimes bug fixing gets quite time consuming. To deliver quick solutions it is important to identify the causes responsible for longer Turnaround Time (TAT) for customer defects and finding measures to resolve them. Quick solutions can be delivered by efficiently implementing the agile and lean methodologies in addition with the virtualization techniques. This paper will present the best practices like defining priorities, reducing inter-dependencies, efficient utilization of resources, building expertise with knowledge sharing and creating generalized infrastructure templates in the work environments, all of these contribute towards optimizing the TAT. A team with strong domain expertise will boost the customer confidence and improve business prospective.