Track: Operations Management

Abstract

PT. XYZ is company that produce some plastic house ware. It has a problem in measuring the company’s performance. Even though, there are a lot of factors that influence the company’s performance, but this company still only used financial factors to measure their performance. This paper discuss about performance measurement using. Balanced Scorecard always looks a business from four perspectives. Those perspectives are financial, customer, internal business process, and learning and growth. The result of the Balaced Scorecard application in PT XYZ is 12 KPIs (Key Performance Indicators). Performance measurement is conducted for 8 periods. The performance measurement result showed that the company have good performance during 8 periods but there were 2 KPIs often below the target limits and 5  suggestions are proposed to improve the company’s performance.

Keywords—Performance measurement, Balanced Scorecard