Track: Quality Control and Management
Abstract
As of late, the Six Sigma Quality Management Methodology has evolved to become an increasingly vital aspect of business organizations, enabling them to both optimize processes and improve the quality of products and services. A comprehensive analysis on the gradual evolution and inception of Six Sigma quality management was conducted. In addition to this, a quantitative analysis of survey results obtained from both the Australian manufacturing and service sectors were carried out. This was done so that correlations between Critical Success Factors and benefits could be examined. Furthermore this allowed us to gauge the current landscape and development of Six Sigma understanding, so as to identify any potential lapses in Six Sigma knowledge.