Abstract

The Kingdom of Saudi Arabia has consistently invested in providing pilgrims with various services to ensure an efficient, safe, comfortable, and spiritually enriching experience. One of the essential services that are given to pilgrimage is transportation. For arranging and organizing the transportation of pilgrims, the government of the Kingdom of Saudi Arabia established the General Car Syndicate (Naqaba). Naqaba has incorporated GPS technology into the buses dedicated to transporting pilgrims. By utilizing GPS, Naqaba aims to enhance the safety measures and provide precise tracking of the buses, thereby ensuring the well-being of the passengers during their journeys. The study develops integration between the Internet of Things (IoT) and Blockchain to enhance the efficiency of pilgrim transportation services Naqaba provides during the Hajj season. By utilizing IoT and blockchain technologies, this study aims to design a comprehensive system to be implemented by Naqaba to monitor and track the buses designated for pilgrims during the Hajj season. This study also seeks to maximize the benefit of the Naqaba monitoring system and provide an opportunity for all relevant parties in the system to leverage the extensive information it offers. The proposed system includes unlimited information that can be utilized to enhance the level of transportation services provided to pilgrims. By analyzing and building upon this information, it is possible to improve the service level. The system can provide numerous alerts to Hajj transport companies Naqaba and other relevant entities using the system to ensure the safety of the pilgrims and enhance the services provided to them.