Abstract

Key Performance Indicators (KPIs) are vital metrics used to measure the efficiency, effectiveness, and success of organizational processes. In the domains of quality, reliability, and maintenance, KPIs are crucial for performance assessment and management, particularly within the healthcare sector which has initiated in Sultan Qaboos University Hospital (SQUH) as one of data driven decision making and to improve the quality and safety of care.

Quality KPIs in hospitals measure the extent to which healthcare services meet patient expectations. Common quality KPIs include patient satisfaction rate, readmission rates, and infection rates. For example, SQUH patient satisfaction scores and clinical outcomes to enhance care quality. Implementing quality KPIs provides actionable data to refine processes and improve patient care. Six Sigma methodologies, heavily reliant on quality KPIs, significantly reduce defects and improve process capability.

However, reliability KPIs in hospitals focus on consistent performance of systems and processes to track critical medical equipment performance, ensuring minimal downtime. These indicators are crucial for predicting performance and improving system design. In addition, maintenance KPIs in hospitals evaluate the effectiveness of maintenance activities. For instances, key metrics include equipment availability, and preventive maintenance compliance. Effective use of maintenance KPIs leads to significant cost savings and operational improvements.

In general, KPIs in quality, reliability, and maintenance are essential for hospitals striving for operational excellence. The author in this paper will highlight the efficiency of implementing and integrating these KPIs, where hospitals can meet patient expectations, maintain reliable operations, and optimize maintenance activities, ensuring long-term success within healthcare facilities.

Keywords

Keywords: KPIs, Key Performance Indicator, KPI in Hospitals, Healthcare metrics